Privacy Policy
SVIHS Pvt Ltd (“SVIHS,” “we,” “our,” or “us”) is committed to safeguarding the privacy and protection of all personal and health information entrusted to us through our healthcare services and subsidiary units, including the Diabetes Thyroid Hormone Center (DTHC) and AnubhootiHealth. This policy describes how we manage, use, and protect personal information collected through our offline clinic, apps, and third-party EMR systems. Please note, our main website does not directly collect any patient or user data.
Scope This Privacy Policy applies to all operations, clinics, and digital platforms under Swami Vivekananda Integrative Health Services (SVIHS Pvt Ltd), including the Diabetes Thyroid Hormone Center (DTHC) and the AnubhootiHealth application. It governs the collection, processing, and protection of personal and health-related data of all patients and users who interact with our services, whether offline or online. Information We Collect SVIHS, DTHC, and AnubhootiHealth may collect the following personal information: Name, email address, phone number, physical address Demographic details (age, gender) Medical records, clinical history, and health metrics Sources of Data: Data collected via offline clinic registration and consultation forms Data submitted by users of AnubhootiHealth app, managed internally and via third-party HIPAA-compliant EMR systems (HealthPlix) No personal or medical data is collected through the sviHS website Use of Personal Information We utilize your personal and health information strictly for: Providing medical services and consultations Delivering personalized healthcare via our app and clinics Service-related communications, appointment reminders, and support Internal research and service improvement Marketing purposes (with appropriate consent), strictly following legal guidance Data Sharing and Disclosure SVIHS does not share personal medical data with unauthorized third parties. Data is processed using HIPAA-compliant systems (e.g., HealthPlix) and may be accessed by authorized personnel solely for service delivery. Messaging platforms (MSG91, Meta WhatsApp, etc.) access data only for communication needs in compliance with DLT regulations. We do not sell or disclose personal information to external advertisers, insurers, or non-affiliated entities. Data Storage & Security Your data is securely stored in encrypted, cloud-based systems and trusted EMR platforms. We employ advanced security measures—encryption, access controls, regular audits—and adhere strictly to HIPAA and Indian privacy laws. All staff handling personal data receive routine privacy and security training. Data Retention Personal information is retained only as long as necessary for medical, legal, and operational purposes. Data is securely deleted when it is no longer required by law or policy. User Rights and Consent Individuals have the right to access, correct, or delete their data at any time. Requests can be made directly to our team via ashutosh@svihs.com. Consent for collection and use is obtained at the point of clinic registration or app onboarding. We strictly prohibit access to the personal information of other individuals. Cookies & Tracking The SVIHS website does not use cookies, analytics platforms, or similar tracking technologies. Policy Updates SVIHS reserves the right to periodically update this Privacy Policy. Any changes will be published on this webpage with updated effective dates. Breach Notification In the unlikely event of a data breach impacting your personal information, you will be promptly notified, in accordance with applicable laws. Contact Information For all privacy-related concerns, requests, or inquiries: Email: ashutosh@svihs.com By using our services, you acknowledge and accept the practices described in this Privacy Policy.